Gutermann is excited to announce the launch of GAIA (Gutermann AI Assistant), a new AI-powered platform designed to provide users with fast, intelligent access to technical knowledge, product documentation, troubleshooting guidance and support resources.
Developed specifically for the Gutermann product portfolio, GAIA enables users to ask questions in natural language and receive immediate, relevant answers sourced from a wide range of technical documentation, knowledge resources, and support materials.
Introducing GAIA
The platform is supported in a range of major languages and has been created to help distributors, support teams, and customers reduce the time spent searching for information while improving access to technical expertise. Whether identifying product specifications, resolving technical queries or troubleshooting an issue, GAIA provides a faster and more efficient way to access the information users need.
In addition to intelligent document search, GAIA features an integrated option to escalate any question directly to the Gutermann support team, guaranteeing a human response that helps users resolve trickier issues more quickly and confidently.
Built with security in mind
Security and data protection have been key considerations throughout development. Built on an enterprise secured large language model (LLM) and hosted entirely on Gutermann’s internal servers, GAIA features secure in-house data ingestion, ensuring all information remains protected and is never shared with external AI services.
Available now
GAIA is currently available to a select group of Gutermann customers and distribution partners as part of the initial rollout. If you would like to discover how GAIA can help your organisation access technical knowledge faster and improve support efficiency, please contact the Gutermann team for further information and availability.
